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Terms & Conditions

This is Spectrum Sign & Display Ltd  "Terms and Conditions of Buying Online", which apply in addition to our standard terms and conditions of sale, to which all users agree to and all online purchases are subject:

 

1. Payment

We accept payment using the Paypal invoice system. This invoice can be paid from a Paypal account, Credit/Debit cards or bank transfer. Payment will be debited from your account once the order has been placed and accepted. Goods will only be manufactured once payment has been received by us in full.

Where we give credit to the buyer, net payment for the goods is due by the 30th day after the date of the invoice. Time for payment shall be of the essence.

 

If you would like to order using a different payment method, please contact us at info@spectrumsigns.net

 

2. Colour Matching

Reproduction of color online is as accurate as photographic and electronic processes will allow.

All colors will be printed as a reasonable representation of the screen color.  The printing process is CMYK.  If you require a specific color match, we need to be made aware of this at the time of ordering, and this needs to be in the form of a Pantone reference.

 

3. Delivery of Goods

We can deliver to physical addresses within the United Kingdom. We cannot deliver to a post office address. We will advise if there are any additional carriage charges to your order once it has been received by us for processing. In these circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed.

Goods can be delivered to most businesses or home addresses with a valid street address and Post Code.

We currently use 3 different carriers UPS (United Parcel Service), our own transport service, and express mail couriers for our shipping options.  The most appropriate delivery method will be used depending on the weight, shipping destination and shipping method for your package.

 

If your order contains more than one product the individual products may, on occasions, be sent on multiple dispatches.

 

4. Delivery Charges

Where a buyer purchases a product from the Spectrum Sign & Display Ltd websites,  carriage and packaging are charged according to the quotation provided to the buyer.

We make every effort to keep our carriage and packing charges as low as possible - and in most cases they are just a contribution towards the true cost of carriage charges and packing material costs.

Normally, when you purchase a product from Spectrum Sign & Display Ltd, appropriate carriage and packing charge will be added automatically to your quotation. However, in certain circumstances due to size, and/or weight, and/or delivery location additional carriage charges may apply over and above those stated. We will advise if there are any additional carriage charges to your order once it has been received by us for processing. In such circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed.

 

5. Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends and bank holidays). In case of bank holidays, please allow an extra 2 working days.

From the receipt of your order, we will endeavor to deliver your chosen items to you within an estimated 10 working days unless a longer delivery time is shown on your specific quotation. An estimated delivery time will be shown on your official order acknowledgement. Deliveries to remote locations may take longer.

Risk of loss in the goods will pass to you on delivery. Delivery is deemed to have taken place once a signature has been received accepting such delivery.

 

Goods delivered by courier should arrive between 9am and 5pm, Monday to Friday. All deliveries must be signed for. If you or an authorized representative is not available when the courier arrives with your shipment, the courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot.

 

IMPORTANT

We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay. Spectrum Sign & Display Ltd shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of delayed or failed delivery.

 

6. After-sales Support & Warranty

Any defects in the product(s) must be photographed and emailed to info@spectrumsigns.net within twenty-four (24) hours of the buyer or its authorized representative accepting delivery.  Spectrum Sign & Display Ltd shall have no liability for any defects if the buyer fails to provide notification within this twenty-four (24) hour period.

 

7. Complaints and Questions

If you are not happy with any aspect of our service or if you have any questions or comments relating to an order placed online, please e-mail us at info@spectrumsigns.net, or write to: Spectrum Sign & Display Ltd. Unit 11a, Brindley Road, Sutton, St Helens, Merseyside  WA9 4HY. We will make every reasonable effort to help you and resolve your complaint or question.

 

8. Refunds and Exchanges

We do not offer refunds or exchanges for unwanted goods, unless the goods were non-conforming or identified as damaged on receipt of delivery.

Any returns must be agreed and authorized by us in writing before they can be accepted.

Where the goods are sold under a consumer sale (as defined by the Sale of Goods Act 1979) the statutory rights of the buyer are not affected by these conditions unless the contract is an international supply contract (as defined in Section 26 of the Unfair Contract Terms Act 1977).

 

9. Non-conforming Goods

If you purchase a product from Spectrum Sign & Display Ltd which is found to be non-conforming, we, at our discretion, will provide a replacement product, arrange for a repair, or give you a refund of the purchase price.

Any returns must be agreed and authorized by us in writing before the buyer ships the goods to us as a return.

 

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